Returns & Exchanges

At SushiSushi, we prioritize the freshness and quality of our authentic Japanese ingredients; if your order arrives damaged or incorrect, we are committed to making it right. Due to the perishable nature of food items, please contact us within 48 hours of delivery to initiate a return or replacement.

Return Process

• 1.
  Contact Support

  Email our customer care team with your order number and a brief explanation of the issue regarding your ingredients or kitchenware.

• 2.
  Provide Documentation

  Attach clear photographs of the damaged packaging or incorrect items to help us verify the quality concern with our warehouse team.

• 3.
  Await Authorization

  Our team will review your request within 24 hours and provide a return authorization code or confirm your eligibility for a direct refund.

• 4.
  Resolution

  Once approved, we will immediately dispatch a replacement shipment or process a full refund to your original payment method.